Material information should be disclosed, such as age and type of covering, and any known problems. While great care is taken to prevent damage to your property, the sweep cannot be held responsible for badly maintained or deteriorating pots, cowls, chimney stacks, fireplaces, stoves, stove firebricks or any other part of your chimney. We are sorry if we have to postpone, but we will do our best to carry out the work in good time. If we are working outdoors (such as fitting a cap or cowl) the work will be dependent upon the weather being suitable for working from a ladder or the use of Cherry Picker. We will make a charge for our time if we cannot sweep, (this will be half the agreed sweep cost). Please do not ask us, or any other person, to break the law and remove the nest when it is illegal. If we find a nest in the chimney when we are sweeping, we will usually arrange to come back to remove it when it is legal to do so. We are unable to remove live nests in May to June when Jackdaws are nesting as it is illegal to do so (please see the RSPB guidelines). Our administration team always try and be thorough with asking as much as possible but if your unsure please send us some emails with pictures before we confirm the appointment. We are happy to advise on remedial action needed to enable a sweep to take place but as our time and diary space is very busy and precious we cannot attend properties and walk away due to lack of information or incorrect information provided when booking. We have come across many properties where the homeowner has booked a sweep and upon arrival a gas lining is hanging in the chimney, or the chimney pots have been capped off previously so making it not possible to carry a sweep out.
CHIMNEY SWEEP INVOICING FULL
Should our sweeps turn up and be unable to carry the sweep out then we reserve the right to charge the full price of the intended booked sweep. We also reserve the right to charge in the event of a last-minute cancellation, (less than a full 48 ours notice).Ĭharging If We Are Unable To Carry Out Sweep Upon Arrival We reserve the right to charge a fee in the event that no-one is home when we attend the property, and/or we cannot gain access. We may have turned away other customers if we have a full day. We have allocated time in our day specifically for you and late notice cancellation may mean we cannot rebook. If you have to change or cancel an appointment, please give as much notice as possible. We understand that our customers have busy lives too. If we can resolve the problem but it is necessary to charge extra, we will tell you before the work is undertaken. A receipt along with the certificate per appliance will also be provided. You may pay by cash, bank transfer and card. Payment is due at the time of provision of the service, except where arranged in advance. If you decide you do not want the sweep to continue with the job, we reserve the right to make a charge to cover our costs, including a contribution towards work already undertaken. The sweep will advise you if there are any extra charges to be made.
If we encounter a problem (this might for example, be a blockage or a problem flue, or a very neglected non-regularly swept flue). You can decline to use the service at that point, although a site visit charge will apply.
If you have failed to tell us in advance of any problems, or that it is, for example a fireplace that is larger than normal, we reserve the right to ‘re-quote’ on arrival. We rely on you to tell us what we are sweeping – the price will be quoted to you based on that information. We operate a ‘fixed’ pricing scheme for a straight forward sweep or job. Of course, like many businesses there is some ‘small print’ so here it is. We undertake to do the best job possible for our customers for a quoted price. TERMS & CONDITIONS FOR VAUGHAN CHIMNEY SWEEP SERVICES
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